Customer service in the Credit Crunch
A new talk which identifies the key elements of service for the Credit Crunch era. At a new, reduced price of £1,000-£1,500 per talk – to reflect her own advice.
Using her many years of experience in service provision, Ros looks at the impact of the Credit Crunch on providers. She analyses what customers need in the current situation, and identifies what organisations can do to make sure they survive and meet those needs.
This talk includes:-
